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Counselling & Conflict Resolution
Counselling & Conflict Resolution
Curriculum
10 Sections
33 Lessons
10 Weeks
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Module 1: Understanding Communication and Conflict
4
1.0
Definition and Types of Communication
1.1
Factors Affecting Communication
1.2
Understanding Conflict: Causes and Types
1.3
The Role of Perception in Conflict
Module 2: Basic Counseling Skills
4
2.0
Active Listening Techniques
2.1
Empathy and Understanding
2.2
Questioning and Clarification
2.3
Non-verbal Communication
Module 3: Conflict Resolution Strategies
4
3.0
Collaborative Problem Solving
3.1
Negotiation Techniques
3.2
Mediation and Arbitration
3.3
Assertiveness Training
Module 4: Conflict Management in Various Settings
3
4.0
Conflict Resolution in the Workplace
4.1
Conflict Resolution in Personal Relationships
4.2
Conflict Resolution in Parenting
Module 5: Handling Difficult Conversations
4
5.0
Dealing with Anger and Emotion
5.1
Managing Power Dynamics
5.2
Providing Constructive Feedback
5.3
Strategies for Maintaining Calmness
Module 6: Cultural Sensitivity and Diversity in Conflict Resolution
3
6.0
Understanding Cultural Differences
6.1
Addressing Bias and Stereotypes
6.2
Promoting Inclusivity in Conflict Resolution Processes
Module 7: Ethical Considerations in Counseling and Conflict Resolution
3
7.0
Confidentiality and Privacy
7.1
Professional Boundaries
7.2
Legal and Ethical Responsibilities
Module 8: Practicum and Role-Playing
3
8.0
Application of Counseling and Conflict Resolution Skills
8.1
Role-Playing Exercises
8.2
Feedback and Reflection
Module 9: Self-Care for Counselors and Conflict Resolution Practitioners
3
9.0
Recognizing Burnout and Compassion Fatigue
9.1
Stress Management Techniques
9.2
Balancing Personal and Professional Life
Assessments
3
10.1
Case Studies
10.2
Hands-On Exercise
10.3
Quiz
15 Minutes
30 Questions
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